Terms & Conditions

Terms & Conditions

Stuffed Balloons and Gifts Galore! (ABN 52 129 882 969)

Before using the website we recommend reading both the Privacy Policy and Terms and Conditions. By accessing this site and social media platforms you are agreeing to be bound by these terms and conditions. Revision of terms and conditions may apply at any time and use of this website after changes means you agree to the terms and conditions. Stuffed Balloons and Gifts Creations does not guarantee that this website will be free from viruses, or that access to the website will be uninterrupted. All images are copyright of Stuffed Balloons and Gifts Galore 2021 and cannot be used without prior permission from Stuffed Balloons and Gifts Galore!

CANCELLATION POLICY

In the event where there is no one to collect the item from the delivery address provided we will contact you/the recipient twice. If these calls are not answered we will place the product in a safe area and take a photo of it to send to you as proof of delivery. After this point we are no longer responsible for these products.  Delivery times can be any time between 10am – 2pm. If you have a certain time needed for delivery you may request a time however we cannot guarantee we will be able to do so.

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Terms & Conditions

Once the products are in the care of the customer, it is up to the customer to ensure the product does not become damaged.  Stuffed Balloons and Gifts Galore! does not take any responsibility for any damage once handed to the customer.

We recommend these to be Picked-up/Delivered on the day of event or just one day Prior (the balloon itself can last over a week however clouding can appear). When picking up Stuffed Gift Balloons, you must ensure clear space in boot or seats to ensure the product is sitting well and clear of anything that could damage it. The items sitting in the balloons are not held down by anything and simply placed in the balloon the best way for presentation. When driving with the Stuffed Gift Balloon we require you to drive slowly and carefully especially around roundabouts and refrain from breaking hard and suddenly to ensure the stability of the product. 

We are open to requests regarding colour and font style however if we do not have access to the requested, we will choose the next best option best suited to the theme. Options for ribbon can be chosen however if we are out of stock we will automatically choose the next best colour suited.

By choosing the shopping service available, the customer is accepting that we will shop within a 10km radius from our location to find suitable items based on the information and budget provided. The customer accepts that the purchased items chosen by Stuffed Balloons and Gifts Galore! will be used. The customer understands and accepts that our liquor is included in the gifting service both when gifts are provided by the customer or in the shopping service must 18year old above. 

HELIUM BALLOONS FLOAT DURATION

All balloons with the ability to withstand hi-float treatment should be able to float for a few days however this cannot be guaranteed due to the environment the balloons are in after our care is out of our hands therefore we recommend picking up or delivery of the balloons to be the day of the event.  Typically we advise float time to be about 12 hours or so.

After about 6 hours of float time, the text on your jumbo balloon will start to look wrinkly and this is expected, due to the balloon slowly losing helium over time. In colder temperature, this may happen quicker because helium gas contracts. We hi-float all of our balloons to reduce shrinkage however this is unavoidable.

Bubble balloons filled with helium generally last up to 4-7 days in normal temperature, with no or minimum wrinkles on the text. Bubble Balloon air filled  will last for months. We cannot stress enough that bubble balloons are very sensitive to temperature change. If you have air conditioning in the car while transporting them, you may find that wrinkles will appear on the text. On the other hand, if you have heating on, there is a risk of them popping due to helium gas expanding and the balloon’s inability to stretch (unlike the latex variety). It is your duty of care to keep them in an environment at reasonable room temperature. It is not our responsibility if your bubble balloons pops while they’re in your hands.

Please make sure there isn’t anything sharp in the car that may pop your balloon. Always carry your balloons inside the bag while taking it out of the car especially in a windy day as the string may snap. Take the balloons out of the bag as soon as you get to the destination.  During summer period or warmer temperature, it is crucial not to leave your balloons in side the car for an extended period of time as the helium gas will expand and may cause your balloons to pop. The same rule applies about leaving your balloons outside in the open air. When picking up your balloons, please ensure your car opening is big enough to fit the balloons inside. Once the balloons are made, we cannot reduce its size and it is not our responsibility if they don’t fit in your car – no refund will be given.

In the rare occasion where your balloons pop during transport while still in our hands, we can only offer a refund and not a replacement. Once your balloons have been dropped off to a safe location, we will take a photo as an evidence. Beyond this point, they are no longer our responsibility in case anything happens to them. When no one at the location is present to receive delivery at the scheduled time, we will try to contact you once. If we can’t get through to you, your balloons will be left unattended outside the premises and they will no longer be our responsibility.